Frequently Asked Questions
Got questions? We've got answers!
Click on the frequently asked questions below to find out more info...
If you need any assistance of any kind, whether it be with the website, ordering, looking for jewels to match a top or anything else, just send an email over to Ana at
Please don't hesitate to contact us via email or phone (more contact details here)
You will receive tracking details in your shipping confirmation email. If you have any issues, send an email over to Antonio will help you out.
If you can't give a work delivery address when ordering your goods, a delivery card will be put in your letterbox, and the goods will be held at your local post office.
If you haven't received your goods within the specified time (see here for specified time) please e-mail , and we can track your parcel.
Please contact us straight away, details can be found on the Contact Us page here.
Please contact us straight away and we’ll sort out the mistake quick smart, details can be found on the Contact Us page here.
If your goods are damaged when you receive them, please contact us straight away and we will replace your order. Please see the information under Returns.
Yes you can, we have a 15 day returns guarantee. Please refer to our Returns Policy.
If the necklace is too long, you can tie one or several knots on each side, where the cord is. This creates more of a trendy, choker style which might be preferable for some tops and necklines. Just don’t tie too tight, you might want to undo it as well!
And if it's short, you can always order us an extension cord, with the length you wish to add to your necklace.
I understand that my price points may be slightly higher than other jewelry brands out there. The reason for that is that my beautiful jewelry pieces are all entirely hand-made. With natural dyes, made from special papers, silk, cotton fibers, etc. which are then treated to make them resistant to damage.
Each piece is individually made, dye, and strung.
We include the inside diameter measurements on all of our necklaces and bangles. The way to measure is to lie the piece flat on a table and use a ruler to measure across the inside of the piece. And all of our adjustable necklaces will have both the longest length and the shortest length included in their measurements.
Ordering online with us is just as safe as using your credit or debit card over the counter in a shop. Payments are processed on PayPal's safe and secure website. with the PayPal guarantee.
We accept payment using PayPal, Credit Card via the Paypal site (VISA, MasterCard, American Express). Credit cards can be used via the Paypal site without having a Paypal account. If you have problems placing an order online, we are always happy to take orders via email. See the contact us page for our email. We do not accept cheques, cash or money orders.
All payments are processed at the point of order.
We certainly do, just send an email over to and Antonio will inform you about wholesale prices details
The images that represent each product are as accurate as possible and we aim to have numerous images for each product. Due to the handmade nature of each piece of jewelry, small differences will occur, there may be a slight variation between each item as the pieces have unique and natural components. Some colors may also vary slightly due to computer image quality.
We do our best to ensure measurements and diameters are as accurate as possible. We measure our products against a standard ruler using centimeters, nonetheless, we facilitate the measures in inches too.
No, all earrings findings we use are sterling silver. And in some clip earrings, which are not sterling silver we use Nickel safe and in most cases Nickel free.
Your personal information isn't supplied to any third parties and your details will be kept confidential. No third parties have access to our customer list. Please go to the privacy page for details.
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